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Privacy Policy

Last updated: 22/03/2026

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Side Stare Group (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase products, or interact with our email marketing.

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We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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 1. Who We Are

Business name: Side Stare Music
ABN: 95 629 956 319
Contact: mitch@sidestaremusic.com

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 2. Information We Collect

We collect personal information that helps us operate our online store and communicate with you. This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Payment information (processed securely by third‑party providers)

  • Website usage data (cookies, analytics, pixels)

You may choose not to provide certain information, but this may limit your ability to use parts of the site or complete purchases.

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 3. How We Collect Information

We collect personal information through:

  • Checkout and order forms

  • Account creation

  • Newsletter sign‑ups

  • Email marketing forms

  • Cookies & analytics tools

  • Direct communication with us
     

 4. Why We Collect Information

We collect and use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Operate and improve our website and online store

  • Send transactional emails (order confirmations, shipping updates, receipts)

  • Send marketing emails only if you have opted in

  • Analyse website performance and user behaviour

  • Comply with legal obligations
     

 5. Email Marketing

We only send marketing emails if you have explicitly opted in.

By subscribing, you agree to receive:

  • News and updates

  • Promotions and offers

  • Product announcements

  • Content related to Side Stare

You can unsubscribe at any time by clicking the link in any marketing email.

Transactional emails related to your purchase will still be sent as required.

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 6. Payment Information

We do not store or have access to your full credit card details.

Payments are processed securely by third‑party providers such as:

  • Stripe (including Apple Pay and Google Pay)

  • PayPal

These providers handle your payment information in accordance with their own privacy policies.

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 7. Disclosure to Third Parties

We may share your information with trusted service providers who help us operate our business, including:

  • Website hosting (Wix)

  • Email marketing platforms

  • Payment processors

  • Analytics and advertising tools

  • Shipping and logistics partners

These providers only receive the information necessary to perform their services.

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 8. Overseas Disclosure

Some of our service providers (including Wix and email marketing platforms) may store or process information overseas. By using our website, you consent to this transfer.

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 9. Cookies, Tracking & Analytics

Our website uses cookies and similar technologies to:

  • Enable site functionality

  • Analyse traffic and performance

  • Personalise content

  • Support marketing and advertising

You can manage cookies through your browser settings.

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 10. Access and Correction

You may request:

  • Access to the personal information we hold about you

  • Corrections to inaccurate or outdated information

Contact us at any time to make a request.

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 11. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure hosting

  • Encrypted payment processing

  • Restricted access to personal data

However, no method of transmission over the internet is completely secure.

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 12. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders

  • Legal and tax obligations

  • Business operations

You may request deletion of your information where legally permitted.

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 13. Complaints

If you have concerns about how your personal information has been handled, contact us at:

Mitch@sidestaremusic.com

We will respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

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 14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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