Refund & Returns Policy
Last updated: 22/03/2026
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We want you to be happy with your purchase. This policy explains when refunds, returns, and exchanges apply under Australian Consumer Law (ACL) and our store guidelines.
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1. Australian Consumer Law
You are entitled to a refund or replacement if a product has a major failure, such as:
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It is significantly different from the description
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It is faulty or unsafe
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It cannot be used for its intended purpose
For minor issues, we may offer a repair or replacement.
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2. Change of Mind
We do not offer refunds or returns for change of mind unless stated otherwise for specific products.
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3. Faulty or Damaged Items
If your item arrives damaged or faulty:
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Contact us within 7 days of receiving the item
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Provide your order number and a description of the issue
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Include clear photos or videos of the fault
We will assess the issue and provide a suitable remedy under ACL.
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4. Incorrect Items Received
If we send the wrong item:
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We will replace it at no cost to you
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We may request the incorrect item be returned (we cover postage)
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5. Returns Process
If a return is approved:
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We will provide instructions and a return address
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Items must be returned in original condition unless faulty
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Proof of purchase is required
We are not responsible for items lost during return shipping.
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6. Refunds
Refunds (when approved) are processed to the original payment method.
Please allow:
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3–5 business days for us to process the refund
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Additional time depending on your bank or payment provider
Shipping costs are non‑refundable unless the item is faulty or incorrect.
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7. Non‑Returnable Items
For hygiene, safety, or licensing reasons, certain items may not be returnable.
If this applies, it will be clearly stated on the product page.
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8. Contact Us
For returns, refunds, or product issues, contact:
Include your order number so we can assist quickly.