Terms & Conditions

Last updated: 22/03/2026

Welcome to Side Stare Music. By accessing or using our website, purchasing products, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

Side Stare Music operates this website and online store.
ABN: 95 629 956 319
Contact: mitch@sidestaremusic.com

2. Use of This Website

You agree to use this website lawfully and not engage in any activity that:

Disrupts or interferes with the site
Attempts to access secure areas without permission
Misuses content, trademarks, or intellectual property

We may suspend or restrict access at any time.

3. Products & Availability

We aim to provide accurate product descriptions, pricing, and availability. However:

Colours and appearance may vary depending on your device
Stock levels may change without notice
We may limit or cancel orders where necessary

If an item becomes unavailable after purchase, we will contact you with options.

4. Pricing & Payments

All prices are listed in AUD and include GST unless stated otherwise.

We accept payments through secure third‑party providers such as:

Stripe (including Apple Pay and Google Pay)
PayPal

We do not store or access your full payment details.

5. Orders

By placing an order, you confirm that:

All information provided is accurate
You are authorised to use the payment method
You understand that your order is subject to acceptance

We reserve the right to refuse or cancel orders for reasons including suspected fraud, incorrect pricing, or stock issues.

6. Shipping

Shipping times and costs are outlined on our Shipping Policy page.
Delivery times are estimates only and may vary due to carrier delays or external factors.

7. Refunds & Returns

Our Refund & Returns Policy forms part of these Terms & Conditions.
You can view it below or on its dedicated page.

8. Intellectual Property

All content on this website—including text, images, branding, graphics, and product descriptions—is owned by Side Stare Music or used with permission.

You may not reproduce, distribute, or modify any content without written consent.

9. Limitation of Liability

To the extent permitted by law, we are not liable for:

Losses arising from misuse of products
Delays or disruptions beyond our control
Indirect or consequential damages

Your rights under Australian Consumer Law (ACL) remain unaffected.

10. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL.
You are entitled to a replacement or refund for major failures and compensation for reasonably foreseeable loss or damage.

11. Privacy

Your use of this website is also governed by our Privacy Policy.

12. Changes to Terms

We may update these Terms & Conditions at any time.
The latest version will always be available on our website.

Last updated: 22/03/2026

We want you to be happy with your purchase. This policy explains when refunds, returns, and exchanges apply under Australian Consumer Law (ACL) and our store guidelines.

1. Australian Consumer Law

You are entitled to a refund or replacement if a product has a major failure, such as:

It is significantly different from the description
It is faulty or unsafe
It cannot be used for its intended purpose

For minor issues, we may offer a repair or replacement.

2. Change of Mind

We do not offer refunds or returns for change of mind unless stated otherwise for specific products.

3. Faulty or Damaged Items

If your item arrives damaged or faulty:

Contact us within 7 days of receiving the item
Provide your order number and a description of the issue
Include clear photos or videos of the fault

We will assess the issue and provide a suitable remedy under ACL.

4. Incorrect Items Received

If we send the wrong item:

We will replace it at no cost to you
We may request the incorrect item be returned (we cover postage)

5. Returns Process

If a return is approved:

We will provide instructions and a return address
Items must be returned in original condition unless faulty
Proof of purchase is required

We are not responsible for items lost during return shipping.

6. Refunds

Refunds (when approved) are processed to the original payment method.

Please allow:

3–5 business days for us to process the refund
Additional time depending on your bank or payment provider

Shipping costs are non‑refundable unless the item is faulty or incorrect.

7. Non‑Returnable Items

For hygiene, safety, or licensing reasons, certain items may not be returnable.
If this applies, it will be clearly stated on the product page.

8. Contact Us

For returns, refunds, or product issues, contact:

mitch@sidestaremusic.com

Include your order number so we can assist quickly.